.base-scroll::-webkit-scrollbar-track-piece {
	background-color: #f1f3f5;
	-webkit-border-radius: 0
}

.base-scroll::-webkit-scrollbar {
	width: 7px;
	height: 7px
}

.base-scroll::-webkit-scrollbar-thumb {
height: 50px;
background-color: #bfbfbf;
-webkit-border-radius: 7px;
}

.base-scroll::-webkit-scrollbar-thumb:hover {
	height: 50px;
	background-color: #878987;
	-webkit-border-radius: 6px
}

.czkj-msg {
word-break: break-all;
}

.czkj-file-item img {
width: 100%;
}
.czkj-container {
width: 80%;
margin: 0 auto;
margin-bottom: 20px;
}
/*  */
.czkj-container {
width: 80%;
margin: 0 auto;
margin-bottom: 20px;
}

/* body {
-webkit-tap-highlight-color: rgba(0, 0, 0, 0);
} */

.czkj-content {
width: 100%;
padding-top: 30px;
}

.czkj-chat-body {
position: relative;
}

.content-body {
padding: 20px 20px;
padding-bottom: 0;
background-color: #fff;
}

/*左侧咨询方式*/
/* .content-body-left {
float: left;
width: 250px;
background-color: #fff;
overflow: hidden;
border-radius: 6px;
}

.content .container-right-top {
background: #D64635;
width: 100%;
height: 63px;
text-align: center;
line-height: 63px;
font-size: 20px;
color: #ffffff;
letter-spacing: 2.14px;
border-top-left-radius: 6px;
border-top-right-radius: 6px;
}

.container-right-about-us {
height: 577px;
background: #ffffff;
width: 100%;
border-bottom-left-radius: 6px;
border-bottom-right-radius: 6px;
position: relative;
padding-top: 10px;
}

.container-right-item {
width: 220px;
margin: 12px auto;
border-radius: 6px;
padding-bottom: 5px;
box-shadow: 4px 4px 8px 0 rgba(128, 128, 128, 0.50);
}

.red-bg {
margin-top: 4px;
background: #ce1515;
}

.brown-bg {
background: #d58921;
}

.orange-bg {
background: #f6a434;
}

.pink-bg {
background: #e79595;
}

.title-img {
width: 60%;
height: 60px;
margin: 0px 33% 0px 7%;
padding: 10px;
}

.title-img img {
width: 100%;
height: 100%;
}

.title-person {
width: 100%;
height: 48px;
overflow: hidden;
}

.jj-answer {
width: 80%;
margin: 0 auto;
color: #fff;
font-size: 12px;
line-height: 18px;
}

.title-answer-img {
width: 34px;
float: left;
}

.title-answer-img img {
width: 100%;
height: 100%;
}

.title-answer-title {
color: #fff;
float: left;
padding-left: 10px;
line-height: 34px;
}

.title-code {
padding: 0;
width: 100px;
height: 100px;
margin: 0 auto;
margin-bottom: 10px;
}

.robot-body {
width: 100%;
position: relative;
}

.robot-body .tabs {
margin-bottom: 15px;
}

.czkj-chat-body {
padding-right: 340px;
}

.czkj-chat-left {
border: 1px solid #116DD5;
} */

/*聊天框内部*/
.czkj-chat-center {
background-color: #f5f8fa;
width: 100%;
padding-right: 0px;
}

/*智能推荐*/
.czkj-suggest {
position: absolute;
bottom: 160px;
left: 2px;
background-color: #fff;
border: 1px solid #ccc;
padding: 8px;
width: 96%;
font-size: 12px;
z-index: 999;
max-height: 300px;
overflow: hidden;
overflow-y: scroll;
display: none;
}

.czkj-suggest li {
padding: 4px;
color: #333;
cursor: pointer;
}

.czkj-suggest li:hover{
background-color: #dadada;
}

.czkj-chat-title {width: 100%;height: 60px;border-top-left-radius: 10px;border-top-right-radius: 10px;line-height: 60px;color: #333;letter-spacing: 2.86px;}

.czkj-logo-title {font-size: 21px;font-weight: 700;text-align: left;padding-left: 100px;float: left;letter-spacing: 0.5px;position: relative;color: #428BD6;height: 100%;width: 200px;}

.czkj-logo-name {
position: relative;
width: 100%;
height: 100%;
}

.czkj-logo-name .czkj-top-name {position: absolute;left: 39px;top: 2px;font-size: 24px;z-index: 10;}

.czkj-logo-name .czkj-bot-name {
position: absolute;
left: 5px;
top: 5px;
color: #cccccc;
z-index: 1;
}

.czkj-logo-icon {position: absolute;height: 0;width: 0;left: 108px;top: 0px;z-index: 1;padding: 0;bottom: 0px;}

.czkj-logo-icon img {}

.mobile-email {
display: none;
}

.czkj-rules {
float: right;
font-size: 16px;
padding-right: 40px;
cursor: pointer;
color: #0c5ed0;
font-weight: 700;
text-align: center;
}

.czkj-rules img {
width: 24px;
height: 24px;
position: relative;
top: 0px;
margin-right: 10px;
}

.czkj-chat-input {background-color: #fff;position: relative;height: 160px;border-top: 1px solid #e8e8e8;padding: 11px 0px 0 0px;}

.hot-type {
background-color: #f2f4f5;
height: 40px;
width: 100%;
padding-right: 80px;
position: absolute;
top: 0px;
left: 0;
padding-left: 12px;
color: #333;
overflow: hidden;
}

.hot-type-title {
line-height: 28px;
margin: 5px 0;
float: left;
font-weight: 700;
color: #bd1a2d;
}

.hot-type-item, .last-hot-type-item {
float: left;
border: 1px solid #e9edf7;
box-shadow: 0 1px 4px 0 rgba(0, 0, 0, .1);
border-radius: 20px;
cursor: pointer;
color: #333;
margin: 5px 4px;
padding: 4px 11px;
font-size: 14px;
text-align: center;
vertical-align: middle;
background-color: #fff;
}

.hot-type-item:hover {
/*background-color: #316cf1;*/
/*color: #fff;*/
border: 1px solid #bd1a2d;
}

.last-hot-type-item:hover {
background-color: #f2f4f5;
color: #333;
}

.last-hot-type-item {
position: absolute;
right: 10px;
}

.czkj-chat-input textarea {border: none;font-size: 14px;resize: none;height: 110px;width: 100%;overflow: auto;box-sizing: border-box;outline-style: none;font-family: "Microsoft YaHei", "SimSun";/* margin-top: 40px; */padding-left: 12px;}

.czkj-chat-input .czkj-enter {position: absolute;bottom: 0;padding: 12px 12px;width: 100%;}

.czkj-chat-input .czkj-enter-word {
color: #9b9898;
font-size: 14px;
float: left;
}

.czkj-chat-input .czkj-enter-word.red-word {
color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-word span {
color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-btn {background: rgb(234, 242, 251);border-radius: 6px;width: 75px;height: 30px;line-height: 30px;font-size: 16px;text-align: center;margin-right: 0;float: right;font-weight: 700;cursor: pointer;}

#chat {height: 457px;width: 100%;overflow-y: scroll;padding-left: 0;margin-bottom: 0;}
#chat > li {overflow: hidden;margin: 10px 0;position: relative;padding-left: 20px;min-height: 47px;padding-bottom: 10px;}

#chat .avatar {
margin-top: -4px;
width: 70px;
height: 70px;
overflow: hidden;
border-radius: 50%;
position: absolute;
left: 0;
top: 0;
}

#chat .robot-avatar {
display: block;
position: absolute;
width: 50px;
height: 50px;
left: 5px;
top: 4px;
background: url(../images/marry-newrobot.png) no-repeat;
background-size: 50px 50px;
}

#chat .czkj-robot .avatar {
border-radius: 0;
}

#chat .czkj-msg {float: left;padding: 6px 17px;color: #3c3c3c;background: #DDEAF9;max-width: 100%;min-width: 80px;width: auto;box-sizing: border-box;text-indent: 0;font-size: 13px;line-height: 24px;border-radius: 20px;border-bottom-left-radius: 6px;/*box-shadow: 0px 2px 4px rgba(128, 129, 125, 0.4);*/position: relative;}

#chat .img-user {
width: 50px;
top: 8px;
left: 12px;
background: url(../images/user.png) no-repeat;
background-size: 50px 50px !important;
background-repeat: no-repeat;
}

#chat .czkj-user {padding-left: 0;padding-right: 30px;padding-bottom: 10px;}

#chat .czkj-user .czkj-msg {float: right;max-width: 92%;color: #3c3c3c;background: #ddeaf9;box-shadow: 0 0 10px rgba(68, 68, 68, 0.15);}

#chat .czkj-robot .czkj-msg:before {
position: absolute;
content: "";
bottom: 0;
left: -8px;
width: 0;
height: 0;
border-right: 10px solid #DDEAF9;
border-bottom: 10px solid #DDEAF9;
border-top: 10px solid transparent;
border-left: 10px solid transparent;
}

#chat .czkj-user .czkj-msg:before {
position: absolute;
content: "";
right: -10px;
bottom: 0;
width: 0;
height: 0;
border-left: 10px solid #DDEAF9;
border-bottom: 10px solid #DDEAF9;
border-top: 10px solid transparent;
border-right: 10px solid transparent;
}

#chat .czkj-user .avatar {
position: absolute;
left: auto;
right: 0;
top: 0;
}

.czkj-item-title {
line-height: 25px;
border-bottom: 1px solid #ccc;
padding-bottom: 5px;
margin-bottom: 5px;
}

.czkj-item-question {cursor: pointer;display: block;padding: 5px 14px;position: relative;border-bottom: 1px dashed #bcd3ec;line-height: 20px;min-height: 20px;overflow: hidden;}

.czkj-item-question:last-child {
    margin-bottom: 10px;
}

.czkj-question-msg {float: left;font-size: 15px;color: #5995d7;margin-left: 0;}

.czkj-source-title {
position: relative;
line-height: 25px;
}

.czkj-source-title .file-icon {
width: 15px;
height: 15px;
position: relative;
top: 5px;
margin-right: 6px;
}

.czkj-source-title .czkj-source-img {

}

.czkj-source-title .czkj-source-img-right {
background: url("../images/right.png") no-repeat;
background-size: 15px 15px;
}

.czkj-file-href, .czkj-relevance-item {
color: #428BD6;
cursor: pointer;
}

.czkj-file-href img {
width: 15px;
height: 15px;
margin-right: 3px;
position: relative;
top: 5px;
}

.czkj-file-doc-modal .czkj-file-item-group {
height: 100%;
}

.czkj-chat-right {
width: 320px;
margin-left: 20px;
height: 682px;
float: left;
overflow: hidden;
position: absolute;
right: 0;
top: 0;
}

.czkj-robot-email, #czkj-question {
border: 1px solid #116DD5;
}

.czkj-robot-email {
padding: 15px 30px;
position: relative;
background-color: #F4F4F4;
cursor: pointer;
}

.czkj-robot-email-left {
float: left;
width: 80px;
}

.czkj-robot-email-left img {
width: 56px;
height: 54px;
}

.czkj-robot-email-right {
width: 100%;
top: 30px;
left: 80px;
padding-left: 80px;
color: #1e1e1e;
}

.czkj-robot-email-right-title {
font-weight: 700;
font-size: 18px;
color: #116DD5;
margin-bottom: 8px;
}

/*热门问题*/
#czkj-question {
width: 100%;
height: 100%;
overflow: hidden;
background-color: #fff;
}

.czkj-question-title {
height: 63px;
background: #0c5ed0;
line-height: 63px;
width: 100%;
font-size: 16px;
color: #fff;
font-weight: 700;
text-align: center;
border-bottom: 1px solid #116DD5;
}

.czkj-question-ul {
overflow: auto;
padding: 10px 15px;
background-color: #fff;
box-sizing: border-box;
}

.czkj-question-ul li {
padding: 9px 9px;
font-size: 15px;
position: relative;
}

.czkj-circle {
float: left;
transform: rotate(-45deg);
background: #ccc;
border-radius: 50%;
width: 7px;
height: 7px;
position: absolute;
top: 13px;
}

.czkj-question-ul .czkj-question-name {
padding-left: 20px;
color: #333;
cursor: pointer;
letter-spacing: 1.86px;
display: block;
color: #2C6ED4;
}

.czkj-question-ul .czkj-see-detail {
text-align: right;
color: #5ea4e4;
font-size: 12px;
padding-top: 8px;
cursor: pointer;
user-select: none;
}

/*模态框*/
.czkj-robot-modal {
position: fixed;
top: 0;
left: 0;
width: 100%;
height: 100%;
z-index: 1000000;
background-color: rgba(159, 159, 159, 0.9);
display: none;
}

.czkj-modal-content {
overflow: hidden;
position: absolute;
left: 50%;
top: 4%;
background-color: #fff;
margin-left: -430px;
background: #ffffff;
box-shadow: 0 1px 8px 0 rgba(128, 128, 128, 0.50);
border-radius: 6px;
width: 874px;
height: 92%;
}

.modal-doc {
height: 90%;
}

.modal-doc .czkj-modal-body {
height: 100%;
}

.czkj-modal-title {
background: #BD1A2D;
font-size: 16px;
text-align: left;
color: #fff;
height: 40px;
line-height: 40px;
padding: 0 20px;
}

.czkj-rule-modal-body {
height: auto;
top: 12%;
border: rgba(159, 159, 159, 0.9);
}

.custome-body span {
font-size: 14px;
}

.czkj-caption {
float: left;
}

.czkj-tools {
float: right;
font-size: 18px;
cursor: pointer;
color: #fff !important;
}

.czkj-modal-body {
padding: 15px 43px;
font-family: PingFangSC-Medium;
font-size: 20px;
color: #1e1e1e;
line-height: 30px;
text-align: left;
height: 85%;
height: calc(100% - 40px);
overflow: auto;
}

.czkj-satisfaction-l, .czkj-satisfaction-r {
width: 50%;
float: left;
box-sizing: border-box;
padding: 0 30px;
}

.czkj-satisfaction-l {
text-align: right;
}

.czkj-satisfaction-l .czkj-eval-num {
width: 28px;
float: right;
text-align: center;
}

.czkj-satisfaction-r {
text-align: left;
}

.czkj-satisfaction-r .czkj-eval-num {
width: 28px;
float: left;
text-align: center;
}

.czkj-satisfaction {
cursor: pointer;
}

.czkj-satisfaction-result {
display: none;
text-align: center;
}

.czkj-file-item {
margin-left: 5%;
max-width: 90%;
text-align: center;
}

.czkj-file-item video, .czkj-file-item audio {
max-width: 100%;
}

.czkj-file-item img {
min-width: 300px;
max-width: 100%;
}

.czkj-file-item-name {
text-align: center;
color: #9b9b9b;
font-size: 12px;
line-height: 16px;
}

.czkj-file-doc {
height: 85%;
height: calc(100% - 60px);
}

.czkj-file-doc iframe {
height: 100%;
width: 100%;
}

/*是否解决问题*/
.czkj-evaluation {
text-align: right;
}

.eval-emial {
text-align: right;
font-size: 12px;
color: #555;
}

.czkj-evaluation .czkj-evaluation-btn {
color: #000;
background-color: #fff;
margin-left: 10px;
position: absolute;
left: 180px;
width: 40px;
height: 40px;
border-radius: 50%;
top: 0;
border: none;
text-align: center;
line-height: 40px;
}

.czkj-evaluation .czkj-eval-ok {
background: url("../images/yes.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-eval-no {
background: url("../images/no.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-yes {
background: url("../images/eval-true.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-no {
background: url("../images/eval-false.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-eval-text {
color: #4c4c4c;
font-size: 13px;
}

.czkj-evaluation .czkj-evaluation-no {
left: 230px;
}

.evaluated span .e-mail {
color: #2053AC;
cursor: pointer;
font-weight: 700;
}

.eval-emial {
display: none;
}

.piped {
text-align: right;
display: none;
}

.piped-res {
display: none;
text-align: right;
font-size: 13px;
color: #4c4c4c;
}

.czkj-rule-item {
line-height: 30px;
font-size: 16px;
}

.czkj-rule-item:last-child {
padding-bottom: 100px;
}

.file-err {
text-align: center;
}

.file-btn {
position: relative;
width: 100%;
height: 80%;
}

.file-btn-all {
position: absolute;
left: 0;
top: 0;
z-index: 10;
width: 100%;
}

.file-btn-all button {
color: #fff;
background-color: #337ab7;
border-color: #2e6da4;
font-weight: 400;
text-align: center;
width: 90px;
height: 30px;
outline-style: none;
border: none;
cursor: pointer;
font-size: 12px;
border-radius: 3px;
margin-top: 5px;
}

#the-canvas {
margin-top: 30px;
width: 100%;
}

.czkj-err-modal {
position: fixed;
top: 50%;
left: 50%;
width: 250px;
height: 160px;
margin-left: -125px;
margin-top: -80px;
background-color: #fff;
border: 1px solid #c0c0c0;
display: none;
}

.czkj-err-modal-title {
padding: 0 20px;
height: 42px;
line-height: 42px;
border-bottom: 1px solid #eee;
font-size: 14px;
color: #333;
overflow: hidden;
background-color: #F8F8F8;
border-radius: 2px 2px 0 0;
position: relative;
}

.czkj-err-modal-body {
font-size: 14px;
line-height: 20px;
color: #333;
padding: 15px;
}

.czkj-err-modal-btn {
text-align: center;
}

.czkj-err-modal-body button {
color: #fff;
background-color: #337ab7;
border-color: #2e6da4;
font-weight: 400;
text-align: center;
white-space: nowrap;
width: 54px;
height: 30px;
outline-style: none;
border: none;
cursor: pointer;
font-size: 12px;
border-radius: 3px;
margin-top: 5px;
}

.bj-title {
display: none;
}

.mobile-body-top {
display: none;
padding-left: 20px;
height: 50px;
line-height: 50px;
background-color: rgb(71, 133, 254);
color: #fff;
font-size: 18px;
}

.mobile-top-name {
width: calc(100% - 100px);
float: left;
height: 100%;
padding: 0 5px 0 0px;
text-align: left;
}

.mobile-top-name-left {
float: left;
width: 70px;
height: 100%;
position: relative;
}

.mobile-top-name-right {
width: calc(100% - 70px);
float: left;
font-size: 12px;
padding-top: 5px;
padding-left: 5px;
}

.mobile-top-name-left img {
width: 70px;
height: 70px;
position: absolute;
top: 50%;
transform: translateY(-50%);
}

.mobile-top-name-right img {
width: 80px;
height: 20px;
}

.mobile-contact {
float: left;
width: 80px;
height: 100%;
text-align: center;
}

.mobile-contact-item {
height: 33%;
border-bottom: 1px solid #fff;
padding: 2px 0;
line-height: 33px;
}

.mobile-contact-item a {
color: #fff;
}

.mobile-contact-item:nth-child(2) {
line-height: 33px;
}

.mobile-contact-item:last-child {
border-bottom: none;
line-height: 33px;
}

.mobile-contact img {
width: 24px;
height: 24px;
}

.czkj-body-top {
width: 100%;
height: 200px;
position: relative;
padding-right: 340px;
margin-bottom: 20px;
}

.czkj-body-top-name {
width: 100%;
height: 100%;
background-color: #fff;
float: left;
padding: 30px;
position: relative;
padding-left: 200px;
}

.czkj-body-top-name-left {
width: 150px;
height: 150px;
position: absolute;
left: 30px;
top: 20px;
}

.czkj-body-top-name-left img {
width: 100%;
height: 100%;
}

.czkj-body-top-name-right {
line-height: 30px;
font-size: 16px;
}

.czkj-body-top-name-right img {
width: 231px;
height: 40px;
margin-bottom: 15px;
}

.czkj-body-top-call {
width: 320px;
margin-left: 20px;
height: 100%;
background-color: #fff;
position: absolute;
top: 0;
right: 0;
cursor: pointer;
}

.czkj-body-email {
height: 100%;
/*border-bottom: 1px solid #e8e8e8;*/
font-size: 12px;
color: #6f6f6f;
padding: 15px 10px;
}

.czkj-body-email .czkj-body-email-name {
text-align: center;
}

.czkj-body-email .czkj-body-email-name img {
width: 60px;
height: 60px;
/*margin-right: 10px;*/
}

.czkj-body-email-text {
font-size: 16px;
color: #333;
margin-bottom: 10px;
line-height: 30px;
text-align: center;
padding: 10px 0px;
margin: 0 20px;
margin-bottom: 10px;
border-bottom: 1px solid #e8e8e8;
}

.czkj-body-email-content {
color: #333;
padding: 0 40px;
}

#chat .question-hot .czkj-msg {
padding: 0;
width: 90%;
}

.czkj-hot-title {
font-size: 14px;
line-height: 34px;
border-bottom: 1px solid #ccc;
text-align: center;
}

.czkj-hot-question {
padding: 5px 15px;
}

.czkj-hot-question li {
padding: 3px 0 3px 23px;
color: #6a9de3;
position: relative;
}

.czkj-hot-question li:before {
content: "";
position: absolute;
width: 6px;
height: 6px;
border-radius: 50%;
background-color: #eaeaea;
left: 5px;
top: 10px;
}

.czkj-hot-question .czkj-view-more-li:before {
display: none;
}

@media screen and (max-width: 1000px) and (min-width: 640px) {
.czkj-rules {
    display: none;
}

.czkj-chat-body {
    padding-right: 0;
}

.body-top-name-right {
    font-size: 12px;
}

.body-top {
    padding-right: 0;
}

.body-top-call {
    display: none;
}

.czkj-chat-center {
    padding-right: 0;
}

#czkj-question {
    display: none;
}

.content-body {
    max-width: none;
    min-width: auto;
}

.czkj-body-top-call {
    display: none;
}

.czkj-body-top {
    padding-right: 0;
}
}

.czkj-view-more-li {
text-align: center;
}

/*移动端样式*/
@media screen and (max-width: 640px) {
html, body, .wrap {
    height: 100%;
    width: 100%;
}

.czkj-body-top {
    display: none;
}

.czkj-chat-right {
    display: none;
}

.czkj-container {
    width: 100%;
    height: 100%;
    margin-bottom: 0;
}

.czkj-content {
    padding-top: 0;
    height: 100%;
}

.czkj-chat-body {
    padding-left: 0;
    border: none;
    padding-right: 0;
    margin-top: 0;
}

.robot-body {
    height: 600px;
}

.robot-body .tabs {
    display: none;
}

.czkj-chat-right {
    display: none;
}

.czkj-rules-btn {
    float: left;
    width: 100%;
    margin: 11px auto;
    height: 28px;
    line-height: 28px;
    padding: 0px 10px;
    font-size: 12px;
    text-align: center;
    color: #fff;
    border-radius: 4px;
    background-color: #ffa52f;
}

.g-header-box, .g-header-function-box, .g-footer-box {
    display: none !important;
}

/*.g-header-box, .g-header-function-box, .public_nav, .g-footer-box {*/
/*display: none !important;*/
/*}*/
.g-header-logo {
    margin-top: 0px !important;
    height: 86px !important;
}

.g-header-logo img {
    width: 100%;
    height: 100%;
}

.bj-title {
    display: none;
    background-color: #fff;
    height: 70px;
    padding: 5px;
}

.bj-title img {
    height: 100%;
}

.content {
    min-height: auto;
    padding-top: 0;
    height: 100%
}

.content-body {
    width: 100%;
    height: 100%;
    min-width: auto;
    max-width: none;
    overflow: hidden;
}

.content-body-left {
    display: none;
}

.body-top {
    display: none;
}

.mobile-body-top {
    display: block;
}

.czj {
    margin-top: 0;
    height: 100%;
}

.czkj-chat-left {
    height: 100%;
    border: none;
}

.czkj-logo-icon img {
}

.czkj-logo-title {
    padding-left: 83px;
    font-size: 16px;
}

.czkj-chat-center > .fl {
    height: 100%;
}

#chat {
    height: calc(100% - 157px);
}

#chat .czkj-msg {
    border-radius: 12px;
}

#czkj-question {
    display: none;
}

.czkj-chat-center {
    width: 100%;
    padding-right: 0;
    height: 100%;
}

.czkj-rules img {
    top: 13px;
    margin-right: 5px;
}

.czkj-chat-title {
}

.czkj-chat-input {
    height: 110px;
}


.czkj-send {
    position: absolute;
    right: 10px;
    top: 10px;
    height: 40px;
    width: 40px;
    border: 0;
    outline-style: none;
    color: #fff;
    border-radius: 50%;
    font-size: 16px;
    background: url('../images/send.png') no-repeat;
    background-size: cover;
}

.czkj-suggest {
    display: none;
}

.czkj-modal-content {
    width: 90%;
    margin-left: 0;
    margin-top: 0;
    transform: translateX(-50%);
}

.czkj-modal-body {
    padding: 15px 10px;
}

.czkj-file-doc-modal .czkj-modal-content {
    width: 98%;
}

.czkj-file-doc-modal .czkj-modal-body {
    padding: 5px;
    padding-bottom: 0;
    width: 100%;
}

.czkj-file-doc-modal .czkj-file-item-group {
    height: 100%;
    width: 100%;
    overflow: auto;
}

.czkj-file-doc {
    max-width: 100%;
    margin-left: 0;
}

.czkj-rule-modal-body {
    height: 85%;
    top: 5%;
}

.czkj-rule-item:last-child {
    padding-bottom: 20px;
}

.hot-type {
    padding-right: 20px;
    overflow-y: hidden;
    overflow-x: auto;
    top: -40px;
}

.hot-type::-webkit-scrollbar {
    display: none;
}

.hot-type-inner {
    width: 10000%;
}

.last-hot-type-item {
    display: none;
}
}

    .m-version-link-box, .eamilAndPhone {
        box-sizing: content-box !important;
    }

    .alert-mengban {
        position: fixed;
        top: 0px;
        left: 0px;
        z-index: 1000;
        background: #000000;
        opacity: 0.8 !important;
        filter: alpha(opacity=80) !important;
        width: 100%;
        height: 100%;
        display: none;
    }

    .alert-warning {
        position: fixed;
        left: 50%;
        top: -400px;
        margin-left: -300px;
        width: 600px;
        height: 270px;
        background: #fff;
        z-index: 1001;
        display: none;
    }

    .alert-delete {
        width: 100%;
        height: 38px;
        position: relative;
    }

    .alert-delete span {
        position: absolute;
        top: 10px;
        right: 10px;
        width: 19px;
        height: 19px;
        background: url(../images/delete-ks-20170807.png) center center no-repeat;
        cursor: pointer;
    }

    .alert-wzsm {
        width: 480px;
        height: 100px;
        margin: 15px auto 0;
        line-height: 35px;
        font-size: 24px;
        color: #000;
        text-align: center;
        padding-bottom: 15px;
        border-bottom: 1px solid #d4d4d4;
    }

    .alert-wzsm p {
        font-size: 24px;
        font-family: "Microsoft YaHei";
    }

    .alert-footer {
        width: 100%;
        height: 105px;
        font-size: 24px;
        color: #000;
    }

    .alert-footer span {
        cursor: pointer;
        float: left;
    }

    .continue {
        width: 124px;
        height: 42px;
        background: url(../images/continue-ks-20170810.png) center center no-repeat;
    }

    .fangqi {
        line-height: 42px;
        font-size: 20px;
        color: #ab0d07;
        margin-left: 20px;
    }

    .xuanze {
        width: 210px;
        height: 42px;
        margin: 25px auto 0;
    }
/*  */
body {
background-color: #dcdcdc;
}

.czkj-container {height: 100%;width: 100%;}

.jj-body-top {
width: 100%;
height: 200px;
}

.jj-body-top-name {
width: 40%;
height: 100%;
background-color: #fff;
float: left;
padding: 30px;
position: relative;
/* padding-left: 200px; */
}

.jj-body-top-name-left {
width: 150px;
height: 150px;
position: absolute;
left: 30px;
top: 20px;
}

.jj-body-top-name-left img {
width: 100%;
height: 100%;
}

.jj-body-top-name-right {
line-height: 30px;
font-size: 16px;
}

/* .jj-body-top-name-right img {
width: 160px;
height: 40px;
} */

.jj-body-top-call, .jj-body-top-ewm {
width: 20.5%;
border-right: 2px solid #e8e8e8;
margin-left: 2%;
height: 100%;
background-color: #fff;
float: left;
cursor: pointer;
}

.jj-container-jj {
height: 100%;
}

.jj-body-email {
height: 100%;
font-size: 12px;
color: #6f6f6f;
padding: 15px 10px;
}

.jj-body-email-name {
text-align: center;
}

.jj-body-email-name img {
width: 60px;
height: 60px;
}

.jj-body-email-text {
font-size: 16px;
color: #333;
line-height: 30px;
text-align: center;
padding: 10px 0px;
margin: 0 20px;
margin-bottom: 10px;
border-bottom: 1px solid #e8e8e8;
}

.jj-body-email-content {
color: #333;
padding: 0 8px;
}

.jj-custome-body span {
font-size: 14px;
}

.jj-body-top-ewm {
width: 20%;
padding-left: 30px;
position: relative;
}

.jj-body-top-ewm-left {
width: 20px;
position: absolute;
left: 17px;
top: 33px;
font-size: 17px;
line-height: 18px
}

.jj-body-top-ewm-left-phone {
left: 0px;
height: 100%;
top: 0;
width: 68px;
border-right: 1px solid #ccc
}

.jj-ewm {
width: 180px;
height: 180px;
float: right;
margin-right: 10px;
margin-top: 10px;
}

.jj-body-top-ewm-left img {
width: 26px;
height: 26px;
}

.jj-body-top-ewm-left .jj-ewm-title {
position: relative;
left: 5px;
top: 10px;
}

/*移动端头部*/
.jj-mobile-body-top {
height: 33px;
/* background-color: #e04845; */
background-color: #6193b9;
color: #fff;
font-size: 12px;
display: none;
}

.jj-mobile-top-name {
width: 100px;
float: left;
border-right: 1px solid #fff;
height: 100%;
padding: 0 5px 0 0px;
text-align: left;
}

.jj-mobile-top-name-right {
width: calc(100% - 70px);
float: left;
font-size: 12px;
padding-top: 5px;
padding-left: 5px;
}

.jj-mobile-top-name-left img {
width: 70px;
height: 70px;
position: absolute;
top: 50%;
transform: translateY(-50%);
}

.jj-mobile-top-name-right img {
width: 80px;
height: 20px;
}

.jj-mobile-contact {
float: left;
width: calc(100% - 100px);
height: 100%;
text-align: center;
}

.jj-mobile-contact-item {
width: 33%;
float: left;
border-left: 1px solid #fff;
padding: 0;
line-height: 33px;
font-size: 16px;
}

.jj-mobile-contact-item a {
color: #fff;
}

.jj-mobile-contact-item:first-child {
border-left: none;
}

.jj-mobile-contact-item:last-child {
border-bottom: none;
line-height: 33px;
}

.jj-mobile-contact img {
width: 24px;
height: 24px;
}

#w_header {
display: none;
}

.czkj-chat-body {overflow:hidden;}

.czkj-chat-title {background-color: #2882e6;}

.czkj-top-name {color: #fff;}

.czkj-rules {
color: #e04748;
}

.czkj-question-title {
background-color: #fff;
color: #e04748;
border-bottom: 1px solid #ccc;
height: 64px;
line-height: 64px;
}

.czkj-chat-left {float: left;width: calc(100% - 340px);}

.czkj-chat-right {
width: 340px;
}

#czkj-question {
border: 1px solid #ccc;
border-left: none;
}

.czkj-body-email-content {
padding: 0 34px;
}

.czkj-chat-center {background-color: #f1f3f5;}

#chat .czkj-msg {
background: #fff;
}

#chat .czkj-robot .czkj-msg {
    width: 92%;
    box-shadow: 0 0 10px rgba(68, 68, 68, 0.15);
}

#chat .czkj-robot .czkj-msg:before {
border-right: 10px solid #fff;
border-bottom: 10px solid #fff;
}

#chat .czkj-user .czkj-msg:before {border-left: 10px solid #ddeaf9;border-bottom: 10px solid #ddeaf9;}

/* .czkj-rules img {
top: 20px;
} */

.czkj-logo-title {padding-left: 145px;width: 100%;}

.czkj-logo-icon {}

.czkj-logo-icon img {width: 67px;height: 50px;position: relative;margin-top: 8px;}

.czkj-rules, .czkj-question-title {
color: #333;
}

.czkj-chat-input .czkj-enter-word span {
color: #D64635;
}

.czkj-modal-title {
background-color: #c71019;
}

/* .jj-epidemice {
margin: 15px 0;
background-color: #fff;
padding: 0 30px;
height: 60px;
line-height: 60px;
font-size: 16px;
}

.jj-epidemice-left {
margin-right: 30px;
}

.jj-epidemice-left img {
position: relative;
top: -6px;
}

.jj-epidemice-line {
width: 1px;
height: 40px;
position: relative;
top: 10px;
background-color: #9f9f9f;
}

.jj-epidemice-center {
margin: 12px 30px;
margin-bottom: 0;
}

.jj-epidemice-center img {
/*position: relative;*/
/*top: 12px;*/
/* cursor: pointer; */
/* } */

.chat-toggle {
display: none;
}

.voice-hold{
display: none;
}


.m-login-box a {
color: #fff !important;
}

@media screen and (max-width: 640px) {
/*.g_head_box, .public_nav, .m-login-box {*/
    /*display: none !important;*/
/*}*/

.jj-mobile-body-top {
    display: block;
}


.m-login-box a {
    display: none;
}

/*#w_header {*/
    /*border-top: 0;*/
    /*display: block;*/
/*}*/

.jj-body-top {
    display: none;
}

#chat {
}

.czkj-container {
}

.czkj-container {
}

.czkj-chat-body {
    margin-top: 0;
}

.czkj-chat-left {
    width: 100%;
    height: 100%;
}

.czkj-chat-center {
    height: calc(100% - 60px);
}

.jj-epidemice {
    display: none;
}

/*.czkj-chat-input .czkj-question {*/
    /*width: calc(100% - 88px);*/
/*}*/

.chat-toggle {
    float: left;
    width: 30px;
    height: 30px;
    margin-right: 10px;
    position: relative;
    top: 5px;
    display: none;
}

.input-btn {
    display: none;
}

.chat-toggle img {
    width: 100%;
    height: 100%;
}

.voice-hold {
    display: none;
    border: 1px solid #ccc;
    background-color: #fff;
    height: 40px;
    font-size: 14px;
    padding: 10px;
    width: calc(100% - 100px);
    float: left;
    border-radius: 0;
    outline-style: none;
}

}


.m-login-box {
display: block !important;
position: static;
right: 0;
text-align: left;
}

.czkj-chat-input .czkj-enter-btn {background: #f19149;font-size: 15px;color: #fff;letter-spacing: 4px;}

.czkj-question-ul .czkj-question-name {
color: #333;
}
.TRS_UEDITOR p,.TRS_UEDITOR span,.TRS_UEDITOR font{
font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Microsoft YaHei, Source Han Sans SC, Noto Sans CJK SC, SimHei, sans-serif !important;
font-size: 13px !important;
}
.TRS_UEDITOR img{
width: 20%;
}


        .hdzsk h3.tab a.active {
            background-color: #2d8fff;
            color: #fff;
        }

        .logo-bar {
            zoom: 1;
            background: #60686c;
        }

        .logo-bar:after {
            content: " ";
            display: block;
            font-size: 0;
            height: 0;
            clear: both;
            visibility: hidden;
        }

        .logo-bar h1 {
            display: inline-block;
            float: left;
        }

        .logo-bar .back-home {
            display: inline-block;
            float: right;
            margin-right: 20px;
        }

        .logo-bar .back-home a {
            display: inline-block;
            margin: 30px 0;
            background: #484e51 url("../images/2018_znwd_ico01.png") no-repeat 15px center;
            padding: 0 15px 0 35px;
            -webkit-border-radius: 16px;
            -moz-border-radius: 16px;
            -ms-border-radius: 16px;
            -o-border-radius: 16px;
            border-radius: 16px;
            font: 14px/32px;
            color: #fff;
        }

        body {
            background: #D0D2D4;
        }

        .zcwj {
            position: relative;
            float: right;
            white-space: nowrap;
            color: #2d8fff;
        }

        .czkj-chat-body {
            margin-top: 0;
            height: 100%;
        }
        .chat-history {
    padding: 24px;
}
.chat-history-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    background-color: #fff;
    margin-bottom: 12px;
}
.chat-hot-title, .chat-history-title {
    font-size: 18px;
}
.chat-all * {
    font-size: 14px;
}
.btn-clear-icon {
    float: left;
    width: 16px;
    height: 14px;
    background: url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAACAAAAAgCAYAAABzenr0AAACI0lEQ…fVNGK3YpJoNpuHSQ6lgTDGfPJ9/13cN7EAcQIbPe8D/AIl6eowwmQQ9QAAAABJRU5ErkJggg==);
    background-size: 100%;
    margin-top: 2px;
}
.btn-clear-name {
    float: left;
    margin-left: 5px;
    color: #999999;
}
ul.czkj-question-ul li:nth-child(1) span {
    display: inline-block;
    background-color: #fa742b;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
ul.czkj-question-ul li:nth-child(2) span {
    display: inline-block;
    background-color: #f5a623;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
ul.czkj-question-ul li:nth-child(3) span {
    display: inline-block;
    background-color:#cbb486;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
ul.czkj-question-ul li:nth-child(4) span {
    display: inline-block;
    background-color: #a79778;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
ul.czkj-question-ul li:nth-child(5) span {
    display: inline-block;
    background-color:#928262;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
ul.czkj-question-ul li:nth-child(6) span {
    display: inline-block;
    background-color:#9b9b9b;
    color: #fff;
    width: 18px;
    height: 18px;
    line-height: 18px;
    text-align: center;
}
.czkj-chat-left {
    float: left;
    width: calc(100%);
}
.czkj-more{
	height: 47px;
	line-height: 32px;
	background-color: #e3e7eb;
	padding: 8px 10px;
}
.czkj-more span{
	color: #2882e6;
	font-size: 16px;
	font-weight: bold;
}
.czkj-more  ul{
	display: inline-block;
	padding-left: 0px;
	width: 83%;
	float: right;
	overflow: hidden;
	white-space: nowrap;
	text-align: right;
}
.czkj-more  ul li{
	display: inline-block;
	background-color: #fff;
	font-size: 15px;
	padding: 0 9px;
	margin-left: 4px;
	color: #444;
	border-radius: 16px;
}

.czkj-more ul li:hover {background: #ddeaf9;text-decoration: none;}
.czkj-more ul li:hover a{
    text-decoration: none;
}
.czkj-more ul li a {
    color: #444;
}
#chat > li.history{
	text-align: center;
	color: #999999;
	margin-bottom: 0;
	padding-bottom: 0;
	min-height: 20px;
}

#chat > li.history a {
    color: #999999;
}
/* 样式没问题 */