.base-scroll::-webkit-scrollbar-track-piece {
background-color: #fff;
-webkit-border-radius: 0
}

.base-scroll::-webkit-scrollbar {
width: 10px;
height: 10px
}

.base-scroll::-webkit-scrollbar-thumb {
height: 50px;
background-color: #b8b8b8;
-webkit-border-radius: 6px;
outline: 2px solid #fff;
outline-offset: -2px;
border: 2px solid #fff;
filter: alpha(opacity=50);
-moz-opacity: 0.5;
-khtml-opacity: 0.5;
opacity: 0.5
}

.base-scroll::-webkit-scrollbar-thumb:hover {
height: 50px;
background-color: #878987;
-webkit-border-radius: 6px
}

.czkj-res {
border-bottom: 1px dashed #f5f5f5;;
margin-bottom: 5px;
padding-bottom: 5px;
}

.czkj-msg {
word-break: break-all;
}

.czkj-file-item img {
width: 100%;
}
.czkj-container {
width: 80%;
margin: 0 auto;
margin-bottom: 20px;
}
/*  */
.czkj-container {
width: 80%;
margin: 0 auto;
margin-bottom: 20px;
}

/* body {
-webkit-tap-highlight-color: rgba(0, 0, 0, 0);
} */

.czkj-content {
width: 100%;
padding-top: 30px;
}

.czkj-chat-body {
position: relative;
}

.content-body {
padding: 20px 20px;
padding-bottom: 0;
background-color: #fff;
}

/*左侧咨询方式*/
/* .content-body-left {
float: left;
width: 250px;
background-color: #fff;
overflow: hidden;
border-radius: 6px;
}

.content .container-right-top {
background: #D64635;
width: 100%;
height: 63px;
text-align: center;
line-height: 63px;
font-size: 20px;
color: #ffffff;
letter-spacing: 2.14px;
border-top-left-radius: 6px;
border-top-right-radius: 6px;
}

.container-right-about-us {
height: 577px;
background: #ffffff;
width: 100%;
border-bottom-left-radius: 6px;
border-bottom-right-radius: 6px;
position: relative;
padding-top: 10px;
}

.container-right-item {
width: 220px;
margin: 12px auto;
border-radius: 6px;
padding-bottom: 5px;
box-shadow: 4px 4px 8px 0 rgba(128, 128, 128, 0.50);
}

.red-bg {
margin-top: 4px;
background: #ce1515;
}

.brown-bg {
background: #d58921;
}

.orange-bg {
background: #f6a434;
}

.pink-bg {
background: #e79595;
}

.title-img {
width: 60%;
height: 60px;
margin: 0px 33% 0px 7%;
padding: 10px;
}

.title-img img {
width: 100%;
height: 100%;
}

.title-person {
width: 100%;
height: 48px;
overflow: hidden;
}

.jj-answer {
width: 80%;
margin: 0 auto;
color: #fff;
font-size: 12px;
line-height: 18px;
}

.title-answer-img {
width: 34px;
float: left;
}

.title-answer-img img {
width: 100%;
height: 100%;
}

.title-answer-title {
color: #fff;
float: left;
padding-left: 10px;
line-height: 34px;
}

.title-code {
padding: 0;
width: 100px;
height: 100px;
margin: 0 auto;
margin-bottom: 10px;
}

.robot-body {
width: 100%;
position: relative;
}

.robot-body .tabs {
margin-bottom: 15px;
}

.czkj-chat-body {
padding-right: 340px;
}

.czkj-chat-left {
border: 1px solid #116DD5;
} */

/*聊天框内部*/
.czkj-chat-center {
background-color: #f5f8fa;
width: 100%;
padding-right: 0px;
}

/*智能推荐*/
.czkj-suggest {
position: absolute;
bottom: 160px;
left: 2px;
background-color: #fff;
border: 1px solid #ccc;
padding: 8px;
width: 96%;
font-size: 12px;
z-index: 999;
max-height: 300px;
overflow: hidden;
overflow-y: scroll;
display: none;
}

.czkj-suggest li {
padding: 4px;
color: #333;
cursor: pointer;
}

.czkj-suggest li:hover{
background-color: #dadada;
}

.czkj-chat-title {
width: 100%;
background: #DDEAF9;
height: 63px;
border-top-left-radius: 6px;
border-top-right-radius: 6px;
line-height: 63px;
color: #333;
letter-spacing: 2.86px;
}

.czkj-logo-title {
font-family: PingFangSC-Semibold;
font-size: 21px;
font-weight: 700;
text-align: left;
padding-left: 100px;
float: left;
letter-spacing: 0.5px;
position: relative;
color: #428BD6;
height: 100%;
width: 200px;
}

.czkj-logo-name {
position: relative;
width: 100%;
height: 100%;
}

.czkj-logo-name .czkj-top-name {
position: absolute;
left: 2px;
top: 2px;
z-index: 10;
}

.czkj-logo-name .czkj-bot-name {
position: absolute;
left: 5px;
top: 5px;
color: #cccccc;
z-index: 1;
}

.czkj-logo-icon {
position: absolute;
background-color: #fff;
height: 0;
width: 0;
left: 40px;
top: 0px;
z-index: 1;
padding: 0;
}

.czkj-logo-icon img {
width: 48px;
height: 40px;
}

.mobile-email {
display: none;
}

.czkj-rules {
float: right;
font-size: 16px;
padding-right: 40px;
cursor: pointer;
color: #0c5ed0;
font-weight: 700;
text-align: center;
}

.czkj-rules img {
width: 24px;
height: 24px;
position: relative;
top: 0px;
margin-right: 10px;
}

.czkj-chat-input {
background-color: #fff;
position: relative;
height: 160px;
border-top: 1px solid #e8e8e8;
}

.hot-type {
background-color: #f2f4f5;
height: 40px;
width: 100%;
padding-right: 80px;
position: absolute;
top: 0px;
left: 0;
padding-left: 12px;
color: #333;
overflow: hidden;
}

.hot-type-title {
line-height: 28px;
margin: 5px 0;
float: left;
font-weight: 700;
color: #bd1a2d;
}

.hot-type-item, .last-hot-type-item {
float: left;
border: 1px solid #e9edf7;
box-shadow: 0 1px 4px 0 rgba(0, 0, 0, .1);
border-radius: 20px;
cursor: pointer;
color: #333;
margin: 5px 4px;
padding: 4px 11px;
font-size: 14px;
text-align: center;
vertical-align: middle;
background-color: #fff;
}

.hot-type-item:hover {
/*background-color: #316cf1;*/
/*color: #fff;*/
border: 1px solid #bd1a2d;
}

.last-hot-type-item:hover {
background-color: #f2f4f5;
color: #333;
}

.last-hot-type-item {
position: absolute;
right: 10px;
}

.czkj-chat-input textarea {
border: none;
padding: 6px;
padding-left: 12px;
font-size: 14px;
resize: none;
height: 80px;
width: 100%;
overflow: auto;
box-sizing: border-box;
outline-style: none;
font-family: "Microsoft YaHei", "SimSun";
/* margin-top: 40px; */
}

.czkj-chat-input .czkj-enter {
position: absolute;
bottom: 0;
padding: 10px 12px;
line-height: 36px;
width: 100%;
}

.czkj-chat-input .czkj-enter-word {
color: #9b9898;
font-size: 14px;
float: left;
}

.czkj-chat-input .czkj-enter-word.red-word {
color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-word span {
color: #0c5ed0;
}

.czkj-chat-input .czkj-enter-btn {
background: rgb(234, 242, 251);
border-radius: 100px;
width: 90px;
height: 36px;
line-height: 36px;
font-size: 16px;
text-align: center;
margin-right: 0;
float: right;
color: #6b6b6b;
font-weight: 700;
cursor: pointer;
}

#chat {
height: 457px;
width: 100%;
overflow: auto;
padding-top: 30px;
/*padding-bottom: 40px;*/
}

#chat > li {
overflow: hidden;
margin: 10px 0;
position: relative;
padding-left: 30px;
min-height: 47px;
padding-bottom: 3px;
}

#chat .avatar {
margin-top: -4px;
width: 70px;
height: 70px;
overflow: hidden;
border-radius: 50%;
position: absolute;
left: 0;
top: 0;
}

#chat .robot-avatar {
display: block;
position: absolute;
width: 50px;
height: 50px;
left: 5px;
top: 4px;
background: url(../images/marry-newrobot.png) no-repeat;
background-size: 50px 50px;
}

#chat .czkj-robot .avatar {
border-radius: 0;
}

#chat .czkj-msg {
float: left;
padding: 8px 12px;
color: #3c3c3c;
background: #DDEAF9;
max-width: 90%;
min-width: 100px;
width: auto;
box-sizing: border-box;
text-indent: 0;
font-size: 13px;
line-height: 24px;
border-radius: 20px;
border-bottom-left-radius: 6px;
/*box-shadow: 0px 2px 4px rgba(128, 129, 125, 0.4);*/
padding-left: 18px;
position: relative;
}

#chat .img-user {
width: 50px;
top: 8px;
left: 12px;
background: url(../images/user.png) no-repeat;
background-size: 50px 50px !important;
background-repeat: no-repeat;
}

#chat .czkj-user {
padding-left: 0;
padding-right: 30px;
}

#chat .czkj-user .czkj-msg {
float: right;
color: #3c3c3c;
border-bottom-left-radius: 20px;
border-bottom-right-radius: 4px;
}

#chat .czkj-robot .czkj-msg:before {
position: absolute;
content: "";
bottom: 0;
left: -8px;
width: 0;
height: 0;
border-right: 10px solid #DDEAF9;
border-bottom: 10px solid #DDEAF9;
border-top: 10px solid transparent;
border-left: 10px solid transparent;
}

#chat .czkj-user .czkj-msg:before {
position: absolute;
content: "";
right: -10px;
bottom: 0;
width: 0;
height: 0;
border-left: 10px solid #DDEAF9;
border-bottom: 10px solid #DDEAF9;
border-top: 10px solid transparent;
border-right: 10px solid transparent;
}

#chat .czkj-user .avatar {
position: absolute;
left: auto;
right: 0;
top: 0;
}

.czkj-item-title {
line-height: 25px;
border-bottom: 1px solid #ccc;
padding-bottom: 5px;
margin-bottom: 5px;
}

.czkj-item-question {
cursor: pointer;
display: block;
padding: 8px;
position: relative;
border-bottom: 1px dashed #ccc;
line-height: 20px;
min-height: 20px;
overflow: hidden;
}

.czkj-question-msg {
float: left;
font-size: 14px;
color: #4aa4eb;
}

.czkj-source-title {
position: relative;
line-height: 25px;
}

.czkj-source-title .file-icon {
width: 15px;
height: 15px;
position: relative;
top: 5px;
margin-right: 6px;
}

.czkj-source-title .czkj-source-img {

}

.czkj-source-title .czkj-source-img-right {
background: url("../images/right.png") no-repeat;
background-size: 15px 15px;
}

.czkj-file-href, .czkj-relevance-item {
color: #428BD6;
cursor: pointer;
}

.czkj-file-href img {
width: 15px;
height: 15px;
margin-right: 3px;
position: relative;
top: 5px;
}

.czkj-file-doc-modal .czkj-file-item-group {
height: 100%;
}

.czkj-chat-right {
width: 320px;
margin-left: 20px;
height: 682px;
float: left;
overflow: hidden;
position: absolute;
right: 0;
top: 0;
}

.czkj-robot-email, #czkj-question {
border: 1px solid #116DD5;
}

.czkj-robot-email {
padding: 15px 30px;
position: relative;
background-color: #F4F4F4;
cursor: pointer;
}

.czkj-robot-email-left {
float: left;
width: 80px;
}

.czkj-robot-email-left img {
width: 56px;
height: 54px;
}

.czkj-robot-email-right {
width: 100%;
top: 30px;
left: 80px;
padding-left: 80px;
color: #1e1e1e;
}

.czkj-robot-email-right-title {
font-weight: 700;
font-size: 18px;
color: #116DD5;
margin-bottom: 8px;
}

/*热门问题*/
#czkj-question {
width: 100%;
height: 100%;
overflow: hidden;
background-color: #fff;
}

.czkj-question-title {
height: 63px;
background: #0c5ed0;
line-height: 63px;
width: 100%;
font-size: 16px;
color: #fff;
font-weight: 700;
text-align: center;
border-bottom: 1px solid #116DD5;
}

.czkj-question-ul {
overflow: auto;
padding: 10px 15px;
background-color: #fff;
box-sizing: border-box;
}

.czkj-question-ul li {
padding: 10px 10px;
font-size: 15px;
position: relative;
}

.czkj-circle {
float: left;
transform: rotate(-45deg);
background: #ccc;
border-radius: 50%;
width: 7px;
height: 7px;
position: absolute;
top: 13px;
}

.czkj-question-ul .czkj-question-name {
padding-left: 20px;
color: #333;
cursor: pointer;
letter-spacing: 1.86px;
display: block;
color: #2C6ED4;
}

.czkj-question-ul .czkj-see-detail {
text-align: right;
color: #5ea4e4;
font-size: 12px;
padding-top: 8px;
cursor: pointer;
user-select: none;
}

/*模态框*/
.czkj-robot-modal {
position: fixed;
top: 0;
left: 0;
width: 100%;
height: 100%;
z-index: 1000000;
background-color: rgba(159, 159, 159, 0.9);
display: none;
}

.czkj-modal-content {
overflow: hidden;
position: absolute;
left: 50%;
top: 4%;
background-color: #fff;
margin-left: -430px;
background: #ffffff;
box-shadow: 0 1px 8px 0 rgba(128, 128, 128, 0.50);
border-radius: 6px;
width: 874px;
height: 92%;
}

.modal-doc {
height: 90%;
}

.modal-doc .czkj-modal-body {
height: 100%;
}

.czkj-modal-title {
background: #BD1A2D;
font-size: 16px;
text-align: left;
color: #fff;
height: 40px;
line-height: 40px;
padding: 0 20px;
}

.czkj-rule-modal-body {
height: auto;
top: 12%;
border: rgba(159, 159, 159, 0.9);
}

.custome-body span {
font-size: 14px;
}

.czkj-caption {
float: left;
}

.czkj-tools {
float: right;
font-size: 18px;
cursor: pointer;
color: #fff !important;
}

.czkj-modal-body {
padding: 15px 43px;
font-family: PingFangSC-Medium;
font-size: 20px;
color: #1e1e1e;
line-height: 30px;
text-align: left;
height: 85%;
height: calc(100% - 40px);
overflow: auto;
}

.czkj-satisfaction-l, .czkj-satisfaction-r {
width: 50%;
float: left;
box-sizing: border-box;
padding: 0 30px;
}

.czkj-satisfaction-l {
text-align: right;
}

.czkj-satisfaction-l .czkj-eval-num {
width: 28px;
float: right;
text-align: center;
}

.czkj-satisfaction-r {
text-align: left;
}

.czkj-satisfaction-r .czkj-eval-num {
width: 28px;
float: left;
text-align: center;
}

.czkj-satisfaction {
cursor: pointer;
}

.czkj-satisfaction-result {
display: none;
text-align: center;
}

.czkj-file-item {
margin-left: 5%;
max-width: 90%;
text-align: center;
}

.czkj-file-item video, .czkj-file-item audio {
max-width: 100%;
}

.czkj-file-item img {
min-width: 300px;
max-width: 100%;
}

.czkj-file-item-name {
text-align: center;
color: #9b9b9b;
font-size: 12px;
line-height: 16px;
}

.czkj-file-doc {
height: 85%;
height: calc(100% - 60px);
}

.czkj-file-doc iframe {
height: 100%;
width: 100%;
}

/*是否解决问题*/
.czkj-evaluation {
text-align: right;
}

.eval-emial {
text-align: right;
font-size: 12px;
color: #555;
}

.czkj-evaluation .czkj-evaluation-btn {
color: #000;
background-color: #fff;
margin-left: 10px;
position: absolute;
left: 180px;
width: 40px;
height: 40px;
border-radius: 50%;
top: 0;
border: none;
text-align: center;
line-height: 40px;
}

.czkj-evaluation .czkj-eval-ok {
background: url("../images/yes.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-eval-no {
background: url("../images/no.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-yes {
background: url("../images/eval-true.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-no {
background: url("../images/eval-false.png") no-repeat 5px 5px;
background-color: #fff;
background-size: 30px 30px;
}

.czkj-eval-text {
color: #4c4c4c;
font-size: 13px;
}

.czkj-evaluation .czkj-evaluation-no {
left: 230px;
}

.evaluated span .e-mail {
color: #2053AC;
cursor: pointer;
font-weight: 700;
}

.eval-emial {
display: none;
}

.piped {
text-align: right;
display: none;
}

.piped-res {
display: none;
text-align: right;
font-size: 13px;
color: #4c4c4c;
}

.czkj-rule-item {
line-height: 30px;
font-size: 16px;
}

.czkj-rule-item:last-child {
padding-bottom: 100px;
}

.file-err {
text-align: center;
}

.file-btn {
position: relative;
width: 100%;
height: 80%;
}

.file-btn-all {
position: absolute;
left: 0;
top: 0;
z-index: 10;
width: 100%;
}

.file-btn-all button {
color: #fff;
background-color: #337ab7;
border-color: #2e6da4;
font-weight: 400;
text-align: center;
width: 90px;
height: 30px;
outline-style: none;
border: none;
cursor: pointer;
font-size: 12px;
border-radius: 3px;
margin-top: 5px;
}

#the-canvas {
margin-top: 30px;
width: 100%;
}

.czkj-err-modal {
position: fixed;
top: 50%;
left: 50%;
width: 250px;
height: 160px;
margin-left: -125px;
margin-top: -80px;
background-color: #fff;
border: 1px solid #c0c0c0;
display: none;
}

.czkj-err-modal-title {
padding: 0 20px;
height: 42px;
line-height: 42px;
border-bottom: 1px solid #eee;
font-size: 14px;
color: #333;
overflow: hidden;
background-color: #F8F8F8;
border-radius: 2px 2px 0 0;
position: relative;
}

.czkj-err-modal-body {
font-size: 14px;
line-height: 20px;
color: #333;
padding: 15px;
}

.czkj-err-modal-btn {
text-align: center;
}

.czkj-err-modal-body button {
color: #fff;
background-color: #337ab7;
border-color: #2e6da4;
font-weight: 400;
text-align: center;
white-space: nowrap;
width: 54px;
height: 30px;
outline-style: none;
border: none;
cursor: pointer;
font-size: 12px;
border-radius: 3px;
margin-top: 5px;
}

.bj-title {
display: none;
}

.mobile-body-top {
display: none;
padding-left: 20px;
height: 50px;
line-height: 50px;
background-color: rgb(71, 133, 254);
color: #fff;
font-size: 18px;
}

.mobile-top-name {
width: calc(100% - 100px);
float: left;
height: 100%;
padding: 0 5px 0 0px;
text-align: left;
}

.mobile-top-name-left {
float: left;
width: 70px;
height: 100%;
position: relative;
}

.mobile-top-name-right {
width: calc(100% - 70px);
float: left;
font-size: 12px;
padding-top: 5px;
padding-left: 5px;
}

.mobile-top-name-left img {
width: 70px;
height: 70px;
position: absolute;
top: 50%;
transform: translateY(-50%);
}

.mobile-top-name-right img {
width: 80px;
height: 20px;
}

.mobile-contact {
float: left;
width: 80px;
height: 100%;
text-align: center;
}

.mobile-contact-item {
height: 33%;
border-bottom: 1px solid #fff;
padding: 2px 0;
line-height: 33px;
}

.mobile-contact-item a {
color: #fff;
}

.mobile-contact-item:nth-child(2) {
line-height: 33px;
}

.mobile-contact-item:last-child {
border-bottom: none;
line-height: 33px;
}

.mobile-contact img {
width: 24px;
height: 24px;
}

.czkj-body-top {
width: 100%;
height: 200px;
position: relative;
padding-right: 340px;
margin-bottom: 20px;
}

.czkj-body-top-name {
width: 100%;
height: 100%;
background-color: #fff;
float: left;
padding: 30px;
position: relative;
padding-left: 200px;
}

.czkj-body-top-name-left {
width: 150px;
height: 150px;
position: absolute;
left: 30px;
top: 20px;
}

.czkj-body-top-name-left img {
width: 100%;
height: 100%;
}

.czkj-body-top-name-right {
line-height: 30px;
font-size: 16px;
}

.czkj-body-top-name-right img {
width: 231px;
height: 40px;
margin-bottom: 15px;
}

.czkj-body-top-call {
width: 320px;
margin-left: 20px;
height: 100%;
background-color: #fff;
position: absolute;
top: 0;
right: 0;
cursor: pointer;
}

.czkj-body-email {
height: 100%;
/*border-bottom: 1px solid #e8e8e8;*/
font-size: 12px;
color: #6f6f6f;
padding: 15px 10px;
}

.czkj-body-email .czkj-body-email-name {
text-align: center;
}

.czkj-body-email .czkj-body-email-name img {
width: 60px;
height: 60px;
/*margin-right: 10px;*/
}

.czkj-body-email-text {
font-size: 16px;
color: #333;
margin-bottom: 10px;
line-height: 30px;
text-align: center;
padding: 10px 0px;
margin: 0 20px;
margin-bottom: 10px;
border-bottom: 1px solid #e8e8e8;
}

.czkj-body-email-content {
color: #333;
padding: 0 40px;
}

#chat .question-hot .czkj-msg {
padding: 0;
width: 90%;
}

.czkj-hot-title {
font-size: 14px;
line-height: 34px;
border-bottom: 1px solid #ccc;
text-align: center;
}

.czkj-hot-question {
padding: 5px 15px;
}

.czkj-hot-question li {
padding: 3px 0 3px 23px;
color: #6a9de3;
position: relative;
}

.czkj-hot-question li:before {
content: "";
position: absolute;
width: 6px;
height: 6px;
border-radius: 50%;
background-color: #eaeaea;
left: 5px;
top: 10px;
}

.czkj-hot-question .czkj-view-more-li:before {
display: none;
}

@media screen and (max-width: 1000px) and (min-width: 640px) {
.czkj-rules {
    display: none;
}

.czkj-chat-body {
    padding-right: 0;
}

.body-top-name-right {
    font-size: 12px;
}

.body-top {
    padding-right: 0;
}

.body-top-call {
    display: none;
}

.czkj-chat-center {
    padding-right: 0;
}

#czkj-question {
    display: none;
}

.content-body {
    max-width: none;
    min-width: auto;
}

.czkj-body-top-call {
    display: none;
}

.czkj-body-top {
    padding-right: 0;
}
}

.czkj-view-more-li {
text-align: center;
}

/*移动端样式*/
@media screen and (max-width: 640px) {
html, body, .wrap {
    height: 100%;
}

.czkj-body-top {
    display: none;
}

.czkj-chat-right {
    display: none;
}

.czkj-container {
    width: 100%;
    height: 100%;
    margin-bottom: 0;
}

.czkj-content {
    padding-top: 0;
    height: 100%;
}

.czkj-chat-body {
    height: calc(100% - 50px);
    padding-left: 0;
    border: none;
    padding-right: 0;
    margin-top: 0;
}

.robot-body {
    height: 600px;
}

.robot-body .tabs {
    display: none;
}

.czkj-chat-right {
    display: none;
}

.czkj-rules-btn {
    float: left;
    width: 100%;
    margin: 11px auto;
    height: 28px;
    line-height: 28px;
    padding: 0px 10px;
    font-size: 12px;
    text-align: center;
    color: #fff;
    border-radius: 4px;
    background-color: #ffa52f;
}

.g-header-box, .g-header-function-box, .g-footer-box {
    display: none !important;
}

/*.g-header-box, .g-header-function-box, .public_nav, .g-footer-box {*/
/*display: none !important;*/
/*}*/
.g-header-logo {
    margin-top: 0px !important;
    height: 86px !important;
}

.g-header-logo img {
    width: 100%;
    height: 100%;
}

.bj-title {
    display: none;
    background-color: #fff;
    height: 70px;
    padding: 5px;
}

.bj-title img {
    height: 100%;
}

.content {
    min-height: auto;
    padding-top: 0;
    height: 100%
}

.content-body {
    width: 100%;
    height: 100%;
    min-width: auto;
    max-width: none;
    overflow: hidden;
}

.content-body-left {
    display: none;
}

.body-top {
    display: none;
}

.mobile-body-top {
    display: block;
}

.czj {
    margin-top: 0;
    height: 100%;
}

.czkj-chat-left {
    height: 100%;
    border: none;
}

.czkj-logo-icon {
    left: 20px;
    width: 60px;
    height: 60px;
}

.czkj-logo-icon img {
    width: 40px;
    height: 40px;
    left: -2px;
}

.czkj-logo-title {
    padding-left: 83px;
    font-size: 16px;
}

.czkj-chat-center > .fl {
    height: 100%;
}

#chat {
    height: calc(100% - 110px);
    padding-top: 10px;
    padding-bottom: 40px;
}

#chat .czkj-msg {
    border-radius: 10px;
}

#czkj-question {
    display: none;
}

.czkj-chat-center {
    width: 100%;
    padding-right: 0;
    height: 100%;
}

.czkj-rules img {
    top: 13px;
    margin-right: 5px;
}

.czkj-chat-title {
    display: none;
}

.czkj-chat-input {
    height: 60px;
    padding: 10px;
    background-color: #edeced;
}

.czkj-enter {
    display: none;
}

.czkj-chat-input .czkj-question {
    border: 1px solid #ccc;
    border-radius: 25px;
    height: 40px;
    font-size: 14px;
    padding: 10px;
    width: calc(100% - 50px);
    margin-top: 0;
}

.czkj-send {
    position: absolute;
    right: 10px;
    top: 10px;
    height: 40px;
    width: 40px;
    border: 0;
    outline-style: none;
    color: #fff;
    border-radius: 50%;
    font-size: 16px;
    background: url('../images/send.png') no-repeat;
    background-size: cover;
}

.czkj-suggest {
    display: none;
}

.czkj-modal-content {
    width: 90%;
    margin-left: 0;
    margin-top: 0;
    transform: translateX(-50%);
}

.czkj-modal-body {
    padding: 15px 10px;
}

.czkj-file-doc-modal .czkj-modal-content {
    width: 98%;
}

.czkj-file-doc-modal .czkj-modal-body {
    padding: 5px;
    padding-bottom: 0;
    width: 100%;
}

.czkj-file-doc-modal .czkj-file-item-group {
    height: 100%;
    width: 100%;
    overflow: auto;
}

.czkj-file-doc {
    max-width: 100%;
    margin-left: 0;
}

.czkj-rule-modal-body {
    height: 85%;
    top: 5%;
}

.czkj-rule-item:last-child {
    padding-bottom: 20px;
}

.hot-type {
    padding-right: 20px;
    overflow-y: hidden;
    overflow-x: auto;
    top: -40px;
}

.hot-type::-webkit-scrollbar {
    display: none;
}

.hot-type-inner {
    width: 10000%;
}

.last-hot-type-item {
    display: none;
}
}

    .m-version-link-box, .eamilAndPhone {
        box-sizing: content-box !important;
    }

    .alert-mengban {
        position: fixed;
        top: 0px;
        left: 0px;
        z-index: 1000;
        background: #000000;
        opacity: 0.8 !important;
        filter: alpha(opacity=80) !important;
        width: 100%;
        height: 100%;
        display: none;
    }

    .alert-warning {
        position: fixed;
        left: 50%;
        top: -400px;
        margin-left: -300px;
        width: 600px;
        height: 270px;
        background: #fff;
        z-index: 1001;
        display: none;
    }

    .alert-delete {
        width: 100%;
        height: 38px;
        position: relative;
    }

    .alert-delete span {
        position: absolute;
        top: 10px;
        right: 10px;
        width: 19px;
        height: 19px;
        background: url(../images/delete-ks-20170807.png) center center no-repeat;
        cursor: pointer;
    }

    .alert-wzsm {
        width: 480px;
        height: 100px;
        margin: 15px auto 0;
        line-height: 35px;
        font-size: 24px;
        color: #000;
        text-align: center;
        padding-bottom: 15px;
        border-bottom: 1px solid #d4d4d4;
    }

    .alert-wzsm p {
        font-size: 24px;
        font-family: "Microsoft YaHei";
    }

    .alert-footer {
        width: 100%;
        height: 105px;
        font-size: 24px;
        color: #000;
    }

    .alert-footer span {
        cursor: pointer;
        float: left;
    }

    .continue {
        width: 124px;
        height: 42px;
        background: url(../images/continue-ks-20170810.png) center center no-repeat;
    }

    .fangqi {
        line-height: 42px;
        font-size: 20px;
        color: #ab0d07;
        margin-left: 20px;
    }

    .xuanze {
        width: 210px;
        height: 42px;
        margin: 25px auto 0;
    }
/*  */
/* body {
background-color: #dcdcdc;
} */

.czkj-container {
min-width: 1200px;
max-width: 1200px;
width: 80%;
margin: 0 auto;
}

.jj-body-top {
width: 100%;
height: 200px;
}

.jj-body-top-name {
width: 40%;
height: 100%;
background-color: #fff;
float: left;
padding: 30px;
position: relative;
/* padding-left: 200px; */
}

.jj-body-top-name-left {
width: 150px;
height: 150px;
position: absolute;
left: 30px;
top: 20px;
}

.jj-body-top-name-left img {
width: 100%;
height: 100%;
}

.jj-body-top-name-right {
line-height: 30px;
font-size: 16px;
}

/* .jj-body-top-name-right img {
width: 160px;
height: 40px;
} */

.jj-body-top-call, .jj-body-top-ewm {
width: 20.5%;
border-right: 2px solid #e8e8e8;
margin-left: 2%;
height: 100%;
background-color: #fff;
float: left;
cursor: pointer;
}

.jj-container-jj {
height: 100%;
}

.jj-body-email {
height: 100%;
font-size: 12px;
color: #6f6f6f;
padding: 15px 10px;
}

.jj-body-email-name {
text-align: center;
}

.jj-body-email-name img {
width: 60px;
height: 60px;
}

.jj-body-email-text {
font-size: 16px;
color: #333;
line-height: 30px;
text-align: center;
padding: 10px 0px;
margin: 0 20px;
margin-bottom: 10px;
border-bottom: 1px solid #e8e8e8;
}

.jj-body-email-content {
color: #333;
padding: 0 8px;
}

.jj-custome-body span {
font-size: 14px;
}

.jj-body-top-ewm {
width: 20%;
padding-left: 30px;
position: relative;
}

.jj-body-top-ewm-left {
width: 20px;
position: absolute;
left: 17px;
top: 33px;
font-size: 17px;
line-height: 18px
}

.jj-body-top-ewm-left-phone {
left: 0px;
height: 100%;
top: 0;
width: 68px;
border-right: 1px solid #ccc
}

.jj-ewm {
width: 180px;
height: 180px;
float: right;
margin-right: 10px;
margin-top: 10px;
}

.jj-body-top-ewm-left img {
width: 26px;
height: 26px;
}

.jj-body-top-ewm-left .jj-ewm-title {
position: relative;
left: 5px;
top: 10px;
}

/*移动端头部*/
.jj-mobile-body-top {
height: 33px;
/* background-color: #e04845; */
background-color: #6193b9;
color: #fff;
font-size: 12px;
display: none;
}

.jj-mobile-top-name {
width: 100px;
float: left;
border-right: 1px solid #fff;
height: 100%;
padding: 0 5px 0 0px;
text-align: left;
}

.jj-mobile-top-name-right {
width: calc(100% - 70px);
float: left;
font-size: 12px;
padding-top: 5px;
padding-left: 5px;
}

.jj-mobile-top-name-left img {
width: 70px;
height: 70px;
position: absolute;
top: 50%;
transform: translateY(-50%);
}

.jj-mobile-top-name-right img {
width: 80px;
height: 20px;
}

.jj-mobile-contact {
float: left;
width: calc(100% - 100px);
height: 100%;
text-align: center;
}

.jj-mobile-contact-item {
width: 33%;
float: left;
border-left: 1px solid #fff;
padding: 0;
line-height: 33px;
font-size: 16px;
}

.jj-mobile-contact-item a {
color: #fff;
}

.jj-mobile-contact-item:first-child {
border-left: none;
}

.jj-mobile-contact-item:last-child {
border-bottom: none;
line-height: 33px;
}

.jj-mobile-contact img {
width: 24px;
height: 24px;
}

#w_header {
display: none;
}

.czkj-chat-body {
overflow:hidden;
margin-top: 30px;
margin-bottom: 30px;
}

.czkj-chat-title {
background-color: #fff;
border-bottom: 1px solid #ccc;
}

.czkj-top-name {
color: #333;
}

.czkj-rules {
color: #e04748;
}

.czkj-question-title {
background-color: #fff;
color: #e04748;
border-bottom: 1px solid #ccc;
height: 64px;
line-height: 64px;
}

.czkj-chat-left {
float: left;
width: calc(100% - 340px);
border: 1px solid #ccc;
}

.czkj-chat-right {
width: 340px;
}

#czkj-question {
border: 1px solid #ccc;
border-left: none;
}

.czkj-body-email-content {
padding: 0 34px;
}

.czkj-chat-center {
background-color: #f5f8fa;
}

#chat .czkj-msg {
background: #fff;
}

#chat .czkj-robot .czkj-msg:before {
border-right: 10px solid #fff;
border-bottom: 10px solid #fff;
}

#chat .czkj-user .czkj-msg:before {
border-left: 10px solid #fff;
border-bottom: 10px solid #fff;
}

/* .czkj-rules img {
top: 20px;
} */

.czkj-logo-title {
padding-left: 145px;
width: 250px;
}

.czkj-logo-icon {
position: absolute;
background-color: #fff;
width: 84px;
height: 84px;
border-radius: 50%;
left: 40px;
top: 12px;
z-index: 1;
padding: 12px;
border-bottom: 1px solid #ccc;
}

.czkj-logo-icon img {
width: 60px;
height: 60px;
position: relative;
top: -6px;
}

.czkj-rules, .czkj-question-title {
color: #333;
}

.czkj-chat-input .czkj-enter-word span {
color: #D64635;
}

.czkj-modal-title {
background-color: #c71019;
}

/* .jj-epidemice {
margin: 15px 0;
background-color: #fff;
padding: 0 30px;
height: 60px;
line-height: 60px;
font-size: 16px;
}

.jj-epidemice-left {
margin-right: 30px;
}

.jj-epidemice-left img {
position: relative;
top: -6px;
}

.jj-epidemice-line {
width: 1px;
height: 40px;
position: relative;
top: 10px;
background-color: #9f9f9f;
}

.jj-epidemice-center {
margin: 12px 30px;
margin-bottom: 0;
}

.jj-epidemice-center img {
/*position: relative;*/
/*top: 12px;*/
/* cursor: pointer; */
/* } */

.chat-toggle {
display: none;
}

.voice-hold{
display: none;
}


.m-login-box a {
color: #fff !important;
}

@media screen and (max-width: 640px) {
/*.g_head_box, .public_nav, .m-login-box {*/
    /*display: none !important;*/
/*}*/

.jj-mobile-body-top {
    display: block;
}


.m-login-box a {
    display: none;
}

/*#w_header {*/
    /*border-top: 0;*/
    /*display: block;*/
/*}*/

.jj-body-top {
    display: none;
}

#chat {
    height: calc(100% - 70px);
}

.czkj-container {
    max-width: none;
    min-width: auto;
    width: 100%;
}

.czkj-container {
    height: calc(100% - 100px);
}

.czkj-chat-body {
    margin-top: 0;
    height: calc(100% - 90px);
}

.czkj-chat-left {
    width: 100%;
    height: 100%;
}

.czkj-chat-center {
    height: 100%;
}

.jj-epidemice {
    display: none;
}

/*.czkj-chat-input .czkj-question {*/
    /*width: calc(100% - 88px);*/
/*}*/

.chat-toggle {
    float: left;
    width: 30px;
    height: 30px;
    margin-right: 10px;
    position: relative;
    top: 5px;
    display: none;
}

.input-btn {
    display: none;
}

.chat-toggle img {
    width: 100%;
    height: 100%;
}

.voice-hold {
    display: none;
    border: 1px solid #ccc;
    background-color: #fff;
    height: 40px;
    font-size: 14px;
    padding: 10px;
    width: calc(100% - 100px);
    float: left;
    border-radius: 0;
    outline-style: none;
}

}


.m-login-box {
display: block !important;
position: static;
right: 0;
text-align: left;
}

.czkj-chat-input .czkj-enter-btn {
background: #f1f1f1;
font-size: 14px;
color: #6b6b6b;
}

.czkj-question-ul .czkj-question-name {
color: #333;
}
.TRS_UEDITOR p,.TRS_UEDITOR span,.TRS_UEDITOR font{
font-family: -apple-system, BlinkMacSystemFont, Helvetica Neue, PingFang SC, Microsoft YaHei, Source Han Sans SC, Noto Sans CJK SC, SimHei, sans-serif !important;
font-size: 13px !important;
}
.TRS_UEDITOR img{
width: 20%;
}